▲ 7 ▼ Video: Managing incidents at Monzo
Dealing with incidents can be stressful. On top of dealing with the issue at hand, on-callers are often responsible for handling comms, both internal and external, reporting, and coordinating the efforts of other engineers. To reduce the pressure and cognitive burden on its engineers, Monzo built a tool to help coordinate and report incidents. This is a walk through how we use it to make incidents awesome.